Are all of your items in stock?

We endevour to have items listed in stock but this is not always the case and it is advised that you contact us for stock availability. We can source the items on request in most cases.

Can you handle large project tenders?

The answer is yes!

We have already submitted large tenders by request that have seen Mike Craven Medical Ltd equipping full hospitals across the world, most recently equipping a full hospital in Nigeria, with everything from the wards, to the operating theatres, including all the necessary equipment from digital thermometers all the way up to full Endoscopy Suites and Radiography installations.

Of course a tender, and quotation process for this, is a lengthy endeavour, but we will happily accept any lists or tenders you may have that need fulfilling and give the best deal possible, if it is used, new or mixture of both, just let us know and we hope to be able to give the same level of satisfaction hospitals equipped by Mike Craven Medical Ltd already enjoy.

Can you tell me more about your 90 day warranty?

Our 90 day warranty is as follows:

The warranty will cover your purchase for 90 days after purchase.

In the event of a fault with your purchase during the warranty period please contact us and we will arrange repair, in some cases a replacement may be required, or we can give you a full refund for the purchase price, where we are unable to repair the item and unable to offer a replacement.

Your warranty will cover the cost of any repair not caused by improper use or accidental damage, and includes parts and labour. The cost of courier services to and from the registered address is not included in the warranty.

Please see an example of our 90 day warranty by clicking the link below

Example 90 Day Warranty Cover

I can't find the answer to my question. What do I do?

Click on “Contact” to ask your question. We’ll contact you with an answer as soon as possible.

When will I receive my order?

Depending on what arrangement has been made regarding payments, the equipment will leave our premises when funds have been received and cleared in our account and will be with you the following working day in most cases (UK)
International shipments will be tailored to your needs i.e packaging, by sea or air freight and will be determined by your geographical location and the courier

I have bought an Autoclave, will it include a 'Written Scheme of Examination' ?

If you have purchased a NEW autoclave, then they are required to be provided with a ‘Written Scheme of Examination’.

The purchase of a USED autoclave does not include this document. It is the responsibility of the purchaser to ensure that they obtain the ‘Written Scheme of Examination’ in order to ensure compliance with the ‘Pressure Vessel Regulations 2000’ in order to satisfy their insurers.

Mike Craven Medical Ltd can recommend a company who can carry out this examination for you who will charge an appropriate fee, but Mike Craven Medical Ltd will not be responsible for the check or the costs associated.

It is recommended that upon delivery of your USED autoclave from us that you arrange this test as soon as possible. If during the course of this check a fault is found with the autoclave, then as long as you report this fault within the 90 day warranty period, we will ensure that the unit is repaired or replaced.

What methods of payment do you accept?

We accept Cash, Cheques and bank transfers (Bacs,Chaps etc) we do not presently accept credit card payments